Terms of Service

Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate and truthful information when submitting contact forms or inquiries
• • Use our services only for lawful purposes related to coffee industry consulting and education
• • Respect intellectual property rights in all content and materials we provide
• • Maintain the confidentiality of any proprietary information shared during consultations

Prohibited Uses

You may not use our services to:

• • Transmit any content that is unlawful, harmful, threatening, or harassing
• • Attempt to gain unauthorized access to our systems or networks
• • Interfere with or disrupt the operation of our website or services
• • Copy, reproduce, or distribute our content without explicit permission
• • Use automated systems or software to extract data from our website

Service Access Requirements

Access to our website is generally unrestricted, though some content may require you to submit a contact form or request information. Our consulting services are available to businesses and individuals interested in coffee industry development, heritage café establishment, or related topics. We reserve the right to decline service requests that fall outside our area of expertise or that we cannot reasonably fulfill.

Fair Usage Guidelines

We ask that you use our resources reasonably. Excessive or systematic downloading of content, repeated form submissions, or other activities that place undue burden on our systems may result in temporary or permanent restriction of access. We monitor usage patterns to ensure all visitors can access our site reliably.

Contact and Inquiry Process

When you submit an inquiry through our website, you are initiating a conversation with us, not creating a binding service agreement. We will respond to your inquiry within 48 hours during business days. Any formal engagement for consulting services will require a separate written agreement outlining scope, deliverables, and terms specific to your project.

Communication Responsibilities

You are responsible for:

• • Providing accurate contact information so we can respond to your inquiries
• • Checking your email regularly for our responses, including spam folders
• • Notifying us promptly if your contact information changes
• • Maintaining professional and respectful communication in all interactions

Service Termination

Either party may discontinue communication or service arrangements at any time. For active consulting engagements, termination terms will be specified in the individual service agreement. We reserve the right to refuse service or terminate relationships in cases of unprofessional conduct, non-payment, or violation of these terms.

Multiple Inquiry Policy

We welcome inquiries from individuals and organizations interested in our services. However, submitting multiple inquiries about the same topic without waiting for our response, or creating duplicate requests, may delay our ability to respond effectively. We address all genuine inquiries in the order received.

Website Uptime and Maintenance

We strive to maintain our website's availability at all times. However, our site may occasionally be unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned maintenance when possible. We are not liable for any loss or inconvenience resulting from temporary website unavailability.

Service Offerings

Our current services focus on heritage café establishment consulting, Malaysian coffee culture tours, and regional distribution facilitation. The specific details, pricing, and availability of these services are subject to change. We will honor any quoted prices or service descriptions that you relied upon when engaging our services, but reserve the right to modify our general offerings as business needs evolve.

Geographic Restrictions

While our website is accessible worldwide, our primary service area is Peninsular and East Malaysia, with particular expertise in George Town, Penang. Some services may have geographic limitations based on practical considerations such as travel requirements, local regulations, or market knowledge. We will clearly communicate any such limitations when discussing specific projects.

Service Updates and Changes

We continually refine our services based on industry developments and client feedback. This may include introducing new service offerings, adjusting existing ones, or discontinuing services that no longer align with our expertise. We will update our website to reflect current offerings and will communicate material changes to clients with active service engagements.

Website Content Ownership

All content on this website, including text, graphics, logos, images, and other materials, is owned by Penang Steep or used with permission from rights holders. This content is protected by copyright and other intellectual property laws. You may view and use our website for personal, non-commercial purposes, but you may not reproduce, distribute, or create derivative works without our written permission.

Client-Generated Content

When you submit information through our contact forms or during consultations, you retain ownership of any proprietary business information or project details you share. We will treat such information as confidential unless you explicitly authorize us to share it. Any general insights or methodologies we develop based on your engagement remain our intellectual property.

License to Use Submitted Content

By submitting content to us, you grant us a limited license to use that information for the purpose of providing our services to you, improving our offerings, and communicating with you about your project. We will not use your business information for unrelated purposes or share it with third parties without your consent, except as required by law.

Trademarks and Branding

Penang Steep and our associated branding elements are trademarks of our business. You may not use these marks in a way that could cause confusion about the source of goods or services, or that disparages or discredits our business. Any authorized use of our trademarks must comply with brand guidelines we provide.